At Found, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By using Found, you agree to the practices outlined below. If you do not agree, please refrain from using the app.
We collect the following types of information to provide and improve our services:
Name
Email address
Date of birth
Gender identity and preferences
Place of residence
Responses to onboarding questions (values, relationship goals, lifestyle preferences)
Profile photos
Bio and additional details provided by you
Interactions with matches, messages, and app features
App activity logs, including time spent on the app
Device type and operating system
IP address
App version and usage analytics
If you subscribe to premium features, payment details (e.g., credit card) are processed securely via third-party payment processors like Stripe or PayPal. We do not store your payment information.
We use your information to:
Create and personalize your profile and matches.
Facilitate communication between you and your matches.
Enhance app functionality and user experience.
Send notifications about matches, updates, and promotions.
Analyze app usage to improve features and ensure security.
Process payments and subscriptions.
We do not sell your personal information. However, we may share your information in the following cases:
If you choose to share your profile with other users.
With trusted third parties that help us operate our app (e.g., hosting, analytics, payment processing). These providers are bound by confidentiality agreements.
If required by law or to protect the rights, safety, or property of Found, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.
You control how your information is used and shared:
Adjust your profile settings whenever you want to take a break from the app. If you activate this option, the algorithm will exclude you from match searches, and we will pause presenting you as a potential match to other users. You can re-enable matching at any time to resume your search for meaningful connections.
You can update, modify, or delete your profile and personal information at any time through the app settings.
Opt out of marketing emails and push notifications via the app settings.
You can request a copy of your data or ask us to delete it by contacting our support team at support@getfoundapp.com.
We implement industry-standard measures to protect your information:
Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest (AES-256).
Secure Servers: Your data is stored on secure servers located in the European Union with access controls.
Regular Monitoring: We conduct regular security audits and vulnerability assessments.
Note: While we strive to protect your data, no method of transmission or storage is 100% secure.
We retain your information for as long as your account is active or as needed to provide our services. Upon request or account deletion, we will securely delete your personal data, except where retention is required by law.
Found is intended for users aged 18 and older. We do not knowingly collect information from individuals under the age of 18. If we learn that a user under 18 has provided personal information, we will delete it immediately.
If you are accessing Found outside of the European Union, please note that your data may be processed in the EU or other countries. By using our app, you consent to such processing.
We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or app notifications. Please review the Privacy Policy periodically.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: support@getfoundapp.com